Recovery Time Objective (RTO) – refers to the point in time in the future at which you will be up and running again.
RTOs that are defined in the CognoSystems proposal and/or the CognoSystems Order Form are the agreed upon RTOs. Those RTOs will be applied to the service upon installation and seeding of the data. Furthermore – RTOs can be limited by limitations in technology, software, bandwidth, latency and/or any other impacts to the service that are out of the control of CognoSystems service and/or staff. Therefore CognoSystems will meet the agreed upon RTOs on selected systems with a best effort possible.
Recovery Point Objective (RPO) – refers to the point in time in the past to which you will recover.
RPOs that are defined in the CognoSystems proposal and/or the CognoSystems Order Form are the agreed upon RPOs. Those RPOs will be applied to the service upon installation and seeding of the data. Furthermore – RPOs can be limited by limitations in technology, software, bandwidth, latency and/or any other impacts to the service that are out of the control of CognoSystems service and/or staff. Therefore CognoSystems will meet the agreed upon RPOs on selected systems with a best effort possible.
How to declare a disaster process will be provided at the end of the installation in a document titled “CognoSystems DRaaS Declaration Process.” This process will detail how the customer contacts CognoSystems to recover the selected systems as fast as possible to meet the agreed upon RPO and RTO.
